Each Hoodie is custom printed, cut and sewn just for you when you place your order – there may be small differences in the design on the seams and / or arms due to the custom nature of the production process!
Please allow 3-5 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.
REFUND POLICY :
If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #VIV....along with a photograph so we can immediately look into sending you a new one.
The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.
*NOTE: Carefully go through all information before checking out!
Please check your confirmation email after ordering to make sure you ordered the right size, model and the shipping address is correct. If all the information is correct, do not reply to us. If you would like to change any information about your order or cancel it, let us know right away within 24 hours. After the order is in production, we will not take responsibilities for customers' wrong input.
In addition, order which is placed on Saturday or Sunday will not be cancelled or modified because our customer support will be out of office these days for weekend holiday, please understand!
Thank you for your understanding.